Sell and deliver a Gift Card

Overview

• POS Gift Card sale creates a dedicated draft order and pending Gift Card sale.
• The Gift Card itself is issued only after the sale is fully paid.
• Delivery can include recipient/purchaser email depending on the selected delivery method.
• A pending Gift Card sale cannot be cancelled if it already has an approved/pending payment or an active payment attempt; the payment state must be resolved first.
• Interrupted Gift Card sales have recovery logic so staff should not create a second charge/card blindly.

When to use this

• Use Sell Gift Card when the customer is buying new stored value, not when paying with an existing card.

Step-by-step

1. Open More → Sell Gift Card from an empty/appropriate POS state.
2. Choose a valid amount and delivery details.
3. Take payment.
4. Wait until the Gift Card is issued.
5. Confirm code/delivery status before telling the customer the sale is complete.
6. If email delivery fails, resend the same issued card rather than selling another.

Common mistakes

• Do not confuse Sell Gift Card with Gift Card redemption.
• Do not cancel a sale with a pending/approved payment before resolving that money.
• Do not issue another card just because delivery email failed.

Troubleshooting

• If payment succeeded but card issuance looks incomplete, use the Gift Card recovery/check flow rather than charging again.
• If email delivery failed, open the issued card and use Resend email when available.