Upload and build a promotional playlist

Overview

• Promotional media belongs to the Business media library, while each Store chooses which assets appear on its own CDS playlist.
• The Back Office upload flow supports promotional images and MP4 video and stores managed media through MiniTill's media/R2 path.
• Adding an asset to one Store's playlist does not automatically add it to every Store.
• Removing an item from a Store playlist does not delete the underlying asset from the Business media library.
• Playlist order is controlled explicitly with move up/down controls.

When to use this

• Use the playlist for product photos, specials, seasonal promotions, brand content, or short video while the screen is idle and alongside active orders.

Step-by-step

1. Upload an image or MP4 to the Business media library.
2. Add the desired assets to the selected Store.
3. Arrange them in the preferred playlist order.
4. Set image duration or video loop/play-time options.
5. Save the Customer Display settings.
6. Wait for the CDS to fetch/cache new media and verify the playlist on the physical display.

Common mistakes

• Do not use a YouTube page URL as though it were an uploaded promotional video; the managed CDS playlist is built around image/MP4 media assets.
• Do not remove an asset from the Store playlist expecting it to disappear from the Business library.
• Do not upload unnecessarily huge media when a suitably encoded display asset will load/cache faster.

Troubleshooting

• If upload succeeds but the CDS still shows old content, allow the next settings refresh and media-cache download to finish.
• If video shows as unavailable, verify the installed CDS build includes the native video component.