Understand automatic Customer Group discounts

Overview

• An active Customer Group can have a Discount rate greater than zero.
• When the selected customer belongs to such a group, MiniTill can calculate the order-level customer-group discount when the order is synchronized.
• This is separate from a cashier-selected Discount Type. The order records metadata identifying the Customer Group discount source.
• Removing/changing the customer can therefore change the order's customer-dependent discount.

When to use this

• Use Customer Group discount for an ongoing entitlement that follows the customer, such as a subscriber/member discount.

Step-by-step

1. Configure the Discount rate on the Customer Group.
2. Assign the customer to that group.
3. Select the customer in POS before payment.
4. Review the recalculated totals before Pay.
5. Do not add a second manual Discount unless an additional promotion is genuinely intended and allowed.

Common mistakes

• Do not tell staff to manually select a duplicate 10% discount for every member if the Customer Group already provides it.
• Do not assume changing Customer Group affects historical completed-order totals.
• Do not confuse group Discount rate with point redemption.

Troubleshooting

• If the group discount is missing, check that the customer is selected, the group is active, and its Discount rate is above zero.
• If the order total changes after swapping customers, inspect Customer Group discounts before assuming there is a pricing error.