Online Ordering
Review a first-time online order
Check a new customer's order before kitchen production, then confirm or reject it through the supported order-review flow.
Overview
- Customers with no qualifying completed order history are currently marked NEEDS_REVIEW.
- The order stays out of normal confirmed KDS preparation until staff reviews it.
- Staff use the Online order review/acceptance workflow rather than re-keying the order.
- After confirmation, it follows the same KDS timing rules as an auto-confirmed order.
When to use this
- Use review for first/new online customers or any order marked as needing confirmation.
Step-by-step
- Open the Online order queue.
- Review customer, pickup time, items, modifiers, notes, and amount.
- Confirm or reject through the supported workflow.
- ASAP confirmed orders enter normal KDS flow.
- Future scheduled orders wait for their prep window.
Common mistakes
- Do not create a duplicate POS order.
- Do not tell the kitchen to start from the customer confirmation alone while review is still pending.
Troubleshooting
- If it remains in review after confirmation, refresh the operational queue and inspect review/system state.
- Reject through the supported review action so order/customer state stays consistent.