Uber Eats order information looks wrong

Overview

• Uber Eats order timing, Ready status, product availability, cancellations, and courier information are separate parts of the order workflow.
• Courier distance or ETA is only shown when Uber Eats provides that information for the order.
• A problem updating one part of an Uber order does not necessarily stop the kitchen from continuing to prepare the order.

When to use this

• Use this when preparation time looks wrong, Ready did not update, a sold-out item is still available, a cancellation is unclear, or courier information is missing.

Step-by-step

1. Open the affected Uber Eats order in MiniTill.
2. For timing issues, compare the preparation time chosen when the order was accepted with the remaining time shown in KDS.
3. For Ready or availability problems, check the update status shown and retry after fixing any reported issue.
4. For cancellations, confirm the order's latest cancellation status before preparing more food.
5. For courier information, remember that tracking may not be available for every order.

Common mistakes

• Do not mark an order Ready just to try to make courier tracking appear.
• Do not recreate an imported Uber Eats order in POS.
• Do not repeatedly retry an action without first reading the error shown.

Troubleshooting

• If MiniTill and Uber Eats still show different information after a retry, note the order number and time of the problem and contact support.
• If all Uber Eats actions stop working at once, check the integration connection before changing individual menu items.