What customers see while you build an order

Overview

• The POS publishes a live order snapshot to the paired CDS while an order is being built.
• The order panel shows product quantity/name, modifiers, unit pricing, line totals, and item discounts.
• The summary shows subtotal, normal discounts, loyalty redemption, order total where relevant, and the current amount due.
• If partial payment or another adjustment makes amount due different from total, CDS distinguishes Order total from Amount due.
• The fulfilment type is also shown so customers can spot an accidental Pickup/Dine In/Delivery selection.

When to use this

• Use the screen as a shared confirmation surface: the customer can catch a missing item, wrong modifier, or unexpected total before payment.

Step-by-step

1. Add a product in POS and confirm it appears on CDS.
2. Choose modifiers and verify they appear below the item.
3. Change quantity and confirm the line updates.
4. Apply an item/order discount or loyalty redemption and confirm the relevant reduction appears.
5. Review Total or Amount due with the customer before completing payment.

Common mistakes

• If the Customer Display and POS show different totals, use the POS total and refresh the Customer Display before taking payment.
• Do not assume a missing modifier on CDS is harmless—verify the POS item before charging.
• Do not confuse Order total with Amount due after redemptions or partial settlement.

Troubleshooting

• If CDS does not update after POS changes, check its Connected state and reconnect before rebuilding the order.
• If old information remains after a cart is cleared, confirm POS sent the current cleared state and the local connection is healthy.