POS orders

Overview

• The POS is the staff-facing screen for creating orders during service. It is designed for fast item selection, simple totals, and clear payment flow.

When to use this

• Use the POS for counter sales, takeaway orders, and staff-managed customer orders.

Step-by-step

1. Open the POS for the correct store and device.
2. Add products and modifiers to the cart.
3. Review quantities, notes, discounts, and customer details if needed.
4. Send the order to payment when the customer is ready.
5. Complete payment and print or reprint a receipt when required.

Common mistakes

• Do not use the wrong store device, because orders and printer routing depend on store setup.
• Do not leave an unpaid cart open at the end of a shift.

Troubleshooting

• If products are missing, check product availability and POS visibility.
• If payment cannot start, check the device payment terminal settings.