Refund cash and manual payments

Overview

• Cash and non-provider/manual Payment refunds are approved in MiniTill immediately because no external card provider has to confirm the refund.
• MiniTill updates refundedAmount, the Payment status, order-level payment summary, refund history, and audit/loyalty effects.
• For Cash, recording the refund in MiniTill does not physically hand money to the customer; staff must perform the real cash return according to store procedure.

When to use this

• Use this path for an eligible Cash Payment or another non-provider/manual Payment whose refund is intentionally recorded locally.

Step-by-step

1. Select the correct Payment row.
2. Enter the actual amount being returned and the audit reason.
3. Complete manager PIN approval if required.
4. Submit the refund once.
5. For Cash, physically return the same amount and include it in normal till/cash-control practice.

Common mistakes

• Do not assume clicking Refund cash moves money automatically.
• Do not use a manual refund record to pretend an unsupported external provider refund was actually processed externally.
• Do not exceed the selected Payment's remaining refundable amount.

Troubleshooting

• If till figures later differ, compare physical cash handling with recorded Cash refunds.
• If an external/manual tender needs action in another system, complete that external process according to the provider/business policy as well as recording the correct MiniTill state.