Refund a split-payment order

Overview

• A split sale has several independent Payment rows, so there is no single universal refund button that safely knows which tender should receive money back.
• Each Payment has its own amount, refundedAmount, status, provider/reference, and remaining refundable value.
• The order's PARTIALLY_REFUNDED or REFUNDED summary is derived after those individual payment refunds.

When to use this

• Use this whenever the original sale used two or more tenders, such as Cash + Windcave or Gift Card + Card.

Step-by-step

1. Open the order's refund details and list every original Payment row.
2. Agree which original tender(s) should be refunded and by how much.
3. Refund each selected Payment independently, never exceeding its remaining refundable amount.
4. For provider Card rows, wait for provider completion before moving on if the outcome is uncertain.
5. Recheck the order-level Payment status and total remaining refundable value after each action.

Common mistakes

• Do not refund the full order value against the first Payment if that Payment originally covered only part of the sale.
• Do not forget a previously refunded amount when calculating what remains.
• Do not assume refunding one row automatically refunds the other tenders.

Troubleshooting

• If the requested amount is too high, compare it with that individual Payment's Remaining value, not the order total.
• If the order remains PARTIALLY_REFUNDED after one refund, inspect the net value still held across the other Payment rows.