Apply discounts correctly

Overview

• MiniTill supports configured cashier-selected discounts that can apply to the whole Order, an individual Item, or both depending on the discount definition.
• Customer Group discounts are a separate customer-driven rule and should not be confused with manually selecting a Discount from the POS.
• Discount types can be Percentage, Fixed Amount, or Variable Amount. Variable Amount asks the cashier for the actual value to apply.
• The server recalculates the authoritative order total after discounts so payment uses the real post-discount balance.
• Store POS Security may require manager PIN approval for discounts always, above a percentage threshold, or above an amount threshold.

When to use this

• Use an Item discount when only one line is discounted and an Order discount when the promotion applies to the order as a whole.

Step-by-step

1. Choose Discount for the order or select the target cart item first for an item-level discount.
2. Choose an active discount that supports the required scope.
3. For Variable Amount, enter the intended currency amount.
4. Complete manager approval if POS Security requests it.
5. Review the recalculated discount and amount due before Pay.

Common mistakes

• Do not use a whole-order discount when only one product should be discounted.
• Do not enter a percentage into a Variable Amount field; it is a currency value.
• Do not manually compensate for an old displayed total at payment; the server total after the discount is the source of truth.

Troubleshooting

• If a discount is missing, check whether it is active and whether its scope allows Order or Item use.
• If manager approval appears unexpectedly, review the Store's POS Security discount policy and threshold.
• If loyalty redemption is unavailable with a discount, check the business loyalty setting that controls whether redemption and discounts may be combined.