Windcave terminal is not completing a payment

Overview

• Windcave is the currently supported integrated card-terminal provider in MiniTill.
• A successful card flow depends on Store payment settings, an active/assigned terminal, device capability, provider connectivity, and the recoverable Payment attempt state.
• MiniTill can retain/recover terminal purchase state after app/network interruption.
• Receipt/signature workflows may remain outstanding even after the monetary approval itself succeeded.

When to use this

• Use this if the Card button is missing, the terminal does not start, the POS times out, or payment appears approved at the terminal but unfinished in MiniTill.

Step-by-step

1. Confirm the Store/device has Windcave enabled and the correct terminal assigned.
2. Check terminal power/network and that the provider device itself is ready.
3. If an attempt already started, use recovery/status rather than beginning another purchase.
4. Complete any required receipt/signature confirmation.
5. Use Payment Reliability/logs if failures repeat across transactions.

Common mistakes

• Do not switch to another terminal mid-attempt without resolving the first attempt.
• Do not assume a POS timeout means no money moved.
• Do not treat Smartpay/Verifone integration-boundary settings as supported production terminal alternatives.

Troubleshooting

• If only one terminal/device fails, inspect assignment/connectivity for that pair.
• If all Windcave terminals fail, investigate provider/network/service status before re-pairing every terminal.