I cannot see a page, feature, business, or store

Overview

• Navigation and editable settings depend on the user's actual role, active View, Business membership, Store assignments, current workspace scope, and Business plan.
• A Store Manager or Cashier will not see Owner/Business-manager-only pages.
• Owners and Business Managers can also intentionally switch to a lower management View, which can hide higher-level navigation without changing their real role.
• Some settings require a specific Store and are unavailable in an aggregate All Stores/All Businesses context.

When to use this

• Use this when a menu item/page disappeared, a Store is missing, a button is disabled, or another manager can access something you cannot.

Step-by-step

1. Open the workspace/account menu and confirm Business, Store, and active View.
2. Check Staff & Access for your actual role and Store assignments.
3. If using All Stores/All Businesses, switch to the specific Store required by the operation.
4. Check Billing & Plan for feature entitlement/limits.
5. Sign out/in only after checking the above if the session still appears stale.

Common mistakes

• Do not assume a missing Owner menu means ownership was removed; first check active View.
• Do not create a duplicate Business or Store because the intended one is not visible to your current membership.
• Do not ask a Cashier to troubleshoot an Owner-only setting they cannot access.

Troubleshooting

• If the Business/Store is missing from the selector, an authorised manager should review membership/assignments.
• If the page is visible but locked, compare the Business's effective plan entitlements.